Terms & Conditions of OnPoint Texting Application

The OnPoint Behavioral Health Texting Application is designed to facilitate communication between patients and their healthcare providers. This may include appointment reminders, general inquiries, and non-emergency messages related to your care.

1. Commitment to Privacy and HIPAA Compliance

Your privacy is of utmost importance to us. OnPoint Behavioral Health takes the following measures to ensure your data is protected:

• HIPAA Compliance: The texting application complies fully with the Health Insurance Portability and Accountability Act (HIPAA) to secure protected health information (PHI). We follow all HIPAA rules and regulations regarding confidentiality, security, and the proper handling of your health information.
• No Sale of Information: We do not sell, lease, or share your personal or health-related information with third parties for any purpose, including marketing or advertising.
• Use of Information: Your information will only be used for purposes related to your care, such as appointment notifications, follow-up messages, or other communications necessary for behavioral health services.

2. Secure Communication

While we take every precaution to ensure the security of your information, please note the following:

• Encryption: The texting application uses industry-standard encryption to protect the confidentiality of your messages.
• Limitations of Texting: Texting is not a secure method for transmitting sensitive health information. Do not use this service to share detailed medical information, personal identifiers, or emergency concerns.
• Emergency Situations: This service is not intended for emergencies or urgent care. If you are experiencing a medical or psychiatric emergency, please call 911 or go to the nearest emergency room.

3. Patient Responsibilities

By using this texting application, you agree to the following:

• Accurate Information: Provide accurate and up-to-date contact information to ensure proper communication.
• Appropriate Use: Use the texting service only for its intended purposes and avoid sharing sensitive information that may require a more secure communication method.
• Consent to Receive Messages: By using this service, you consent to receive text messages from OnPoint Behavioral Health for healthcare-related purposes.

4. Limitation of Liability

OnPoint Behavioral Health is not responsible for:

• Delays or failures in message delivery caused by technical issues, cellular network problems, or other factors outside our control.
• Unauthorized access to your messages due to loss or misuse of your device or other personal negligence.

5. Modifications to the Terms and Conditions

OnPoint Behavioral Health reserves the right to update or modify these terms and conditions at any time. Updates will be posted on our website and will take effect immediately upon posting. Your continued use of the texting service constitutes your acceptance of the updated terms.

6. Contact Information

If you have any questions about these Terms and Conditions or wish to learn more about how we protect your information, please contact us:

• Email: info@onpointcare.net
• Phone: (813) 803-2999
• Address: 6943 East Fowler Ave. Temple Terrace, Florida 33617

7. Opting In, Opting Out, and Obtaining Assistance

Opting In: To opt into the OnPoint Behavioral Health Texting Application, patients can use one of the following methods:

Text Keyword: Patients may text a designated keyword (e.g., “JOIN”) to 813-803-2999 to subscribe to the service. Instructions will be provided during initial onboarding.

Message Frequency: You may receive messages weekly.

Data Rates: Message and data rates may apply.

Call Front Office: Patients may provide verbal consent during initial appointment request at which a text message will be sent to the patient to confirm their consent.

Opting Out: Patients can opt out of receiving text messages at any time using the following methods:

• Reply with Stop: Patients may reply to any text message received from us with the word “STOP.” This will immediately cease all text communications from OnPoint Behavioral Health.
• Online Account Settings: Patients can log into their online patient portal account and adjust their communication preferences to opt out of text messaging.
• Contacting Support: Patients can call our front office at (813) 803-2999 or send an email to info@onpointcare.net to request removal from the texting service.

Obtaining Assistance: If patients have questions or need assistance regarding the texting application, they can reach out through the following methods:

• Phone Support: 
• Email Support: Send an email to info@onpointcare.net for any inquiries or issues related to the texting application.
• In-Person Consultation: Patients can also discuss any concerns during their next scheduled appointment with our office manager.
• Help Information: For assistance, text HELP to 813-803-2999. Call our dedicated support team at during business hours for immediate assistance.